Returns and Refund Policy

RETURNS: 

– TWS WILL ACCEPT RETURNS ON ANY ITEM THAT HAS NOT BEEN USED OR INSTALLED AND IS STILL IN THE ORIGINAL PACKAGING WITHIN 30 DAYS OF PURCHASE. 

– IF AN ITEM IS DEFECTIVE IT MAY BE RETURNED FOR A REPLACEMENT ITEM OF SAME KIND WITHIN 30 DAYS OF PURCHASE. 

– TWS RESERVES THE RIGHT TO VERIFY THE ITEM IS IN FACT DEFECTIVE BEFORE A REPLACEMENT IS SENT OUT, IF ITEM IS FOUND NOT TO BE DEFECTIVE IT WILL BE RETURNED TO THE CUSTOMER AND SHIPPING COSTS WILL APPLY. 

– IF ANY ITEM IS RETURNED TO TWS AND HAS BEEN USED AND INSTALLED IT WILL BE RETURNED TO THE CUSTOMER AND SHIPPING COSTS WILL APPLY. IF DAMAGE TO ORIGINAL PACKAGING IS EVIDENT A RESTOCKING FEE WILL APPLY. 

– RESTOCKING FEE OF 15% WILL APPLY TO ALL ORDERS RETURNED TO TWS WITHIN THE 30 DAY TIME FRAME. 

– ALL RETURNS MUST ACCOMPANY AN RMA NUMBER PROVIDED BY TWS AND MUST BE CLEARLY VISIBLE ON OUTSIDE OF BOX. NO RETURN WILL BE ACCEPTED WITHOUT AN RMA NUMBER. 

PLEASE NOTE: NO RETURNS ARE ACCEPTED ON ANY CUSTOM HARNESS NO EXCEPTIONS! 

ANY ITEM WARRANTIED BY TWS WILL BE ON AN EXCHANGE BASIS ONLY NOT A REFUND 

REFUNDS: 

– ALL REFUNDS ON ORDERS REQUESTED PRIOR TO SHIPPING WILL BE CHARGED 3% PROCESSING FEE 

– REFUNDS MAY TAKE 7-10 BUSINESS DAYS TO BE RETURNED TO YOUR ACCOUNT DEPENDING ON FORM OF PAYMENT USED OR YOUR BANKING INSTITUTION.